Active Hubspot User is not receiving Notifications of Form Submissions

Marketing & Content Hub Email Marketing Tool
1

Hi,

One email address for an active user on a Hubspot account (free package) is not receiving Notifications of Form Submissions. The other 3 email addresses set up to receive notifications are getting them.

I have already ruled out ruled out email filters, notifications settings being switched off, Hubspot inactivity, previous hard bounce and unsubscription as root causes.

I also added an alternative email for the same user which worked perfectly but I would still like to resolve why their main email address doesn’t work. The user does receive the corproate Hubspot comms to that email address without any problem.

Any guidance on how to resolve this would be appreciated.

2

Hi @SKelleher5,

There are a few more troubleshooting steps here: Not receiving HubSpot system or notification emails

Could you confirm you completed all of these and report back?

Best regards

3

Thanks for the assistance.

Unfortunately these haven’t resolved the issue. The suggestion that I can log into the users account and check their settings as a Super Admin will be my next step. I’ll take it from here. Thanks.