# Access blocked

**URL:** <https://community.hubspot.com/t/acesso-bloqueado/149598>\
**Category:** Account & Settings\
**Tags:** free\
**Created:** [May 22, 2026, 10:53am UTC](https://community.hubspot.com/t/acesso-bloqueado/149598 "2026-05-22T10:53:50Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![DMendes1](https://avatars.discourse-cdn.com/v4/letter/d/ce73a5/32.png) [@DMendes1](https://community.hubspot.com/u/DMendes1)\
**Post date:** [May 22, 2026, 10:53am UTC](https://community.hubspot.com/t/acesso-bloqueado/149598/1 "2026-05-22T10:53:50Z")

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Bom dia, há 2 semanas estou tentando acessar minha conta recem criada e não recebo nenhuma comunicação por email do código de verificação para acessar nem sequer comunicações de redefinição de conta.

Não há mensagem de erro, não há falha, login via SSO do Google.

Porém ao criar um alias do email consegui criar outra conta, mesmo com o mesmo dominio e recebo as comunicações de login nornalmente, não existe outro usuário na primeira conta, somente eu.

Domínio do site, chat etc tudo configurado na primeira conta e na segunda não consigo cadastrar porque já está na primeira e simplemente não há como acessar.

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**Author:** ![stassey](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/stassey/32/36_2.png) [@stassey](https://community.hubspot.com/u/stassey)\
**Post date:** [May 22, 2026, 6:43pm UTC](https://community.hubspot.com/t/acesso-bloqueado/149598/2 "2026-05-22T18:43:40Z")

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Hi @DMendes1,

Welcome to the community!

I noticed you’re having trouble logging in, as you mentioned you’re not receiving the two-factor authentication (2FA) code via email.

To start, could you confirm whether you didn’t select the option to receive the code via SMS?

Otherwise, I’m not seeing any rejection issues or attempts via email on the account linked to this community profile. That said, if you still need more help with this, could you send me a direct message with the email address in question?

Looking forward to hearing from you!  
Sam, Community Manager

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**Author:** ![DMendes1](https://avatars.discourse-cdn.com/v4/letter/d/ce73a5/32.png) [@DMendes1](https://community.hubspot.com/u/DMendes1)\
**Post date:** [May 22, 2026, 8:21pm UTC](https://community.hubspot.com/t/acesso-bloqueado/149598/3 "2026-05-22T20:21:30Z")

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Hi, Sam!

Thank you for your reply. Yes, the account I created for the community had to be a different one, because the one I use to access the account I need to access also wouldn’t register.

The email address I need to access is xxxxxxxx.

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**Author:** ![stassey](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/stassey/32/36_2.png) [@stassey](https://community.hubspot.com/u/stassey)\
**Post date:** [May 26, 2026, 12:40pm UTC](https://community.hubspot.com/t/acesso-bloqueado/149598/4 "2026-05-26T12:40:15Z")

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Hello, @DMendes1

Thank you for reaching out again. I have already removed this email address from the blocked list. I have also hidden your personal information from your last reply.

Going forward, I suggest you read this article to ensure that HubSpot notifications are on your allowlist: [Not receiving HubSpot system or notification emails](https://knowledge.hubspot.com/marketing-email/not-receiving-hubspot-system-or-notification-emails)

Best regards,  
Sam, Community Manager