# Accurate reporting for agent first response time

**URL:** <https://community.hubspot.com/t/accurate-reporting-for-agent-first-response-time/71941>\
**Category:** HubSpot Ideas\
**Tags:** chatflows\
**Created:** [December 28, 2022, 8:50pm UTC](https://community.hubspot.com/t/accurate-reporting-for-agent-first-response-time/71941 "2022-12-28T20:50:21Z")\
**Posts on this page:** 1\
**Showing post:** 5

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**Author:** ![mollmann](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/mollmann/32/38180_2.png) [@mollmann](https://community.hubspot.com/u/mollmann)\
**Post date:** [March 7, 2025, 4:00pm UTC](https://community.hubspot.com/t/accurate-reporting-for-agent-first-response-time/71941/5 "2025-03-07T16:00:24Z")

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Hi everybody,

I wanted to update this post - reporting on rep first reply time considering SLA operating hours have been delivered.

Access new out-of-the-box reports in the Service Hub Analytics Suite:

- Average time to first response in SLA hours by rep, team, create date, source, company or category
- Average time to close in SLA hours by rep, team, create date, source, company or category

Access new data points in the Custom Report Builder under object “ticket”:

- Property: Time to first response in SLA hours
- Property: Time to close in SLA hours

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_[View the full topic](https://community.hubspot.com/t/accurate-reporting-for-agent-first-response-time/71941)._