# Account seems restricted

**URL:** <https://community.hubspot.com/t/account-seems-restricted/88914>\
**Category:** Account & Settings\
**Tags:** free\
**Created:** [September 4, 2023, 12:45pm UTC](https://community.hubspot.com/t/account-seems-restricted/88914 "2023-09-04T12:45:06Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![batist111](https://avatars.discourse-cdn.com/v4/letter/b/71e660/32.png) [@batist111](https://community.hubspot.com/u/batist111)\
**Post date:** [September 4, 2023, 12:45pm UTC](https://community.hubspot.com/t/account-seems-restricted/88914/1 "2023-09-04T12:45:06Z")

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Hello everyone,

I haven’t used hubspot in a while. I’m working on a new business right now but when I try to make a landing page I face this message  
_Features like calling, emails, forms, CTAs and CMS will be unavailable until you let us know more about your business_

When I submit the form to tell hubspot more about my business it says it failed. Tries 3 times now.

I’m stucked.

Any idea ?

thank you

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [September 4, 2023, 12:48pm UTC](https://community.hubspot.com/t/account-seems-restricted/88914/2 "2023-09-04T12:48:36Z")

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Hi @batist111,

It sounds like some features in your account have been suspended. You can find FAQ and answers about suspension here: [Account suspension | Frequently Asked Questions](https://knowledge.hubspot.com/account-settings/account-suspension-faq)

Unfortunately, if you’re using the free CRM, you can’t appeal suspensions or start another review. Access to HubSpot support requires a paid subscription: [https://help.hubspot.com/](https://help.hubspot.com/)

(Don’t shoot the messenger.)

Best regards!

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<div class="post-metadata">

**Author:** ![batist111](https://avatars.discourse-cdn.com/v4/letter/b/71e660/32.png) [@batist111](https://community.hubspot.com/u/batist111)\
**Post date:** [September 4, 2023, 1:33pm UTC](https://community.hubspot.com/t/account-seems-restricted/88914/3 "2023-09-04T13:33:40Z")

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So I basically just have to create another account and I won’t have this issue I guess ?

Thank you for the prompt reply

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [September 4, 2023, 1:38pm UTC](https://community.hubspot.com/t/account-seems-restricted/88914/4 "2023-09-04T13:38:39Z")

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Hi @batist111,

It might work but HubSpot keeps track of approvals / rejections if you input information that leads HubSpot to believe you’re the same person / entity.

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<div class="post-metadata">

**Author:** ![batist111](https://avatars.discourse-cdn.com/v4/letter/b/71e660/32.png) [@batist111](https://community.hubspot.com/u/batist111)\
**Post date:** [September 8, 2023, 1:48pm UTC](https://community.hubspot.com/t/account-seems-restricted/88914/5 "2023-09-08T13:48:50Z")

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So upgrading would fix this I guess ?