# Account recovery request

**URL:** <https://community.hubspot.com/t/account-recovery-request/30766>\
**Category:** Account & Settings\
**Tags:** free\
**Created:** [January 26, 2021, 12:33pm UTC](https://community.hubspot.com/t/account-recovery-request/30766 "2021-01-26T12:33:02Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![MLindl](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/mlindl/32/78471_2.png) [@MLindl](https://community.hubspot.com/u/MLindl)\
**Post date:** [January 26, 2021, 12:33pm UTC](https://community.hubspot.com/t/account-recovery-request/30766/1 "2021-01-26T12:33:02Z")

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Hi there,

I really need your help. Last Friday, our Trainee deleted our whole account instead of a single user. Can you bring it back please?

Hub ID: 8216419

Administrative Users: x

User that should be deleted: x

If you need more information, feel free to contact me. Thanks a lot in advance!

Best regards,

Michael

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<div class="post-metadata">

**Author:** ![sharonlicari](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/sharonlicari/32/101479_2.png) [@sharonlicari](https://community.hubspot.com/u/sharonlicari)\
**Post date:** [January 26, 2021, 2:16pm UTC](https://community.hubspot.com/t/account-recovery-request/30766/2 "2021-01-26T14:16:55Z")

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Hi @MLindl

Welcome to the Community!

I can see the account is currently active but it seems there isn’t any user with the email [lindl@xxxxxxx](mailto:lindl@xxxxxxx)

I’ll send you a private message with the following steps.

Thanks

Sharon