# Account not found

**URL:** <https://community.hubspot.com/t/account-not-found/66164>\
**Category:** HubSpot Academy Support\
**Created:** [September 29, 2022, 1:02pm UTC](https://community.hubspot.com/t/account-not-found/66164 "2022-09-29T13:02:44Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![EOliveira8](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/eoliveira8/32/196494_2.png) [@EOliveira8](https://community.hubspot.com/u/EOliveira8)\
**Post date:** [September 29, 2022, 1:02pm UTC](https://community.hubspot.com/t/account-not-found/66164/1 "2022-09-29T13:02:44Z")

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I received an email notifying me one of my certifications is set to expire. I logged in to recertify myself, but received an error that I have no account, and there is nothing showing on the page, not even my former certification. Help?

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**Author:** ![MiaSrebrnjak](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/miasrebrnjak/32/10_2.png) [@MiaSrebrnjak](https://community.hubspot.com/u/MiaSrebrnjak)\
**Post date:** [October 4, 2022, 12:14pm UTC](https://community.hubspot.com/t/account-not-found/66164/2 "2022-10-04T12:14:15Z")

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Hi @EOliveira8,

Thank you for reaching out to the Community!

It sounds like your account may been deactivated due to inactivity - could you fill out the form a[t the bottom of this Knowledge base article](https://knowledge.hubspot.com/account/recover-your-inactive-hubspot-account#login-form)?

 ![](https://d2qpr2jzcazej7.cloudfront.net/original/3X/a/6/a6c95a4bc18139fddab4e2aafb191f5686160fa1.png)

Our support team will respond as soon as possible. Thank you!

Cheers  
Mia, Community Team