# Account no visible

**URL:** <https://community.hubspot.com/t/account-no-visible/94368>\
**Category:** CRM\
**Created:** [November 20, 2023, 11:00am UTC](https://community.hubspot.com/t/account-no-visible/94368 "2023-11-20T11:00:18Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![MVella5](https://avatars.discourse-cdn.com/v4/letter/m/41988e/32.png) [@MVella5](https://community.hubspot.com/u/MVella5)\
**Post date:** [November 20, 2023, 11:00am UTC](https://community.hubspot.com/t/account-no-visible/94368/1 "2023-11-20T11:00:18Z")

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I have 2 account (44403802) and 25099751 with the same email.

I can see (44403802) but I cannot see 25099751 which is associated with the same email.  
Please help me to look at 25099751.

I cannot add this as a user - cannot make super user to add this as it is a same email but Read my caption again and then reply.

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<div class="post-metadata">

**Author:** ![Jigar\_Thakker](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jigar_thakker/32/63606_2.png) [@Jigar\_Thakker](https://community.hubspot.com/u/Jigar_Thakker)\
**Post date:** [November 20, 2023, 12:27pm UTC](https://community.hubspot.com/t/account-no-visible/94368/2 "2023-11-20T12:27:03Z")

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Hey @MVella5

This seems to be an unexpected error i suggest reaching out to HubSpot support directly to resolve this issue they can better assist you in this issue

Let me know if you have any follow-up questions.  
If my post was helpful in addressing your query, Support the community by indicating it as the solution.