# Account Inactive??

**URL:** <https://community.hubspot.com/t/account-inactive/69229>\
**Category:** CRM\
**Tags:** free\
**Created:** [November 14, 2022, 5:15pm UTC](https://community.hubspot.com/t/account-inactive/69229 "2022-11-14T17:15:55Z")\
**Posts on this page:** 1\
**Showing post:** 3

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [November 15, 2022, 5:19am UTC](https://community.hubspot.com/t/account-inactive/69229/3 "2022-11-15T05:19:58Z")

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Hi @SRyson,

Free accounts will be deactivated after 120 days of inactivity. This includes not logging in or using the HubSpot Sales extension. You then have 90 days to reactivate the account before its purged and can’t be recovered.

You can request the recovery of your account by submitting the form at the end of this page: [Recover your inactive HubSpot account](https://knowledge.hubspot.com/account/recover-your-inactive-hubspot-account)

Best regards!

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_[View the full topic](https://community.hubspot.com/t/account-inactive/69229)._