# Account Inactive??

**URL:** <https://community.hubspot.com/t/account-inactive/69229>\
**Category:** CRM\
**Tags:** free\
**Created:** [November 14, 2022, 5:15pm UTC](https://community.hubspot.com/t/account-inactive/69229 "2022-11-14T17:15:55Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![SRyson](https://avatars.discourse-cdn.com/v4/letter/s/4da419/32.png) [@SRyson](https://community.hubspot.com/u/SRyson)\
**Post date:** [November 14, 2022, 5:15pm UTC](https://community.hubspot.com/t/account-inactive/69229/1 "2022-11-14T17:15:55Z")

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I tried to login to Husbspot today and I received a message that says I have no accounts. Can you please help me with this?

Thank you!

Shannon

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**Author:** ![richardowens](https://avatars.discourse-cdn.com/v4/letter/r/e47c2d/32.png) [@richardowens](https://community.hubspot.com/u/richardowens)\
**Post date:** [November 15, 2022, 2:09am UTC](https://community.hubspot.com/t/account-inactive/69229/2 "2022-11-15T02:09:41Z")

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Hey Shannon, if you don’t have any accounts listed, it would mean that you don’t have any accounts that you can access with that username and login. Typically this means that any inactive accounts may have been shut down by HubSpot due to inactivity or an administrator of an account which you previously had access to has removed your access.

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [November 15, 2022, 5:19am UTC](https://community.hubspot.com/t/account-inactive/69229/3 "2022-11-15T05:19:58Z")

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Hi @SRyson,

Free accounts will be deactivated after 120 days of inactivity. This includes not logging in or using the HubSpot Sales extension. You then have 90 days to reactivate the account before its purged and can’t be recovered.

You can request the recovery of your account by submitting the form at the end of this page: [Recover your inactive HubSpot account](https://knowledge.hubspot.com/account/recover-your-inactive-hubspot-account)

Best regards!