# Account Deactivated

**URL:** <https://community.hubspot.com/t/account-deactivated/88070>\
**Category:** Tips, Tricks & Best Practices\
**Tags:** free\
**Created:** [August 22, 2023, 7:56pm UTC](https://community.hubspot.com/t/account-deactivated/88070 "2023-08-22T19:56:40Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![EAdamczyk](https://avatars.discourse-cdn.com/v4/letter/e/c4cdca/32.png) [@EAdamczyk](https://community.hubspot.com/u/EAdamczyk)\
**Post date:** [August 22, 2023, 7:56pm UTC](https://community.hubspot.com/t/account-deactivated/88070/1 "2023-08-22T19:56:40Z")

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Hi,

My account has been deactivated (I missed the login by 1 day due to being away with no access to the internet). Please could you re-activate my account? Hub ID: xxxxx; Account: Music Artist Agency; email: [x](mailto:estie@musicartistagency.co.uk)xxx

Thank you in advance!

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**Author:** ![PamCotton](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/pamcotton/32/47916_2.png) [@PamCotton](https://community.hubspot.com/u/PamCotton)\
**Post date:** [August 22, 2023, 8:38pm UTC](https://community.hubspot.com/t/account-deactivated/88070/2 "2023-08-22T20:38:10Z")

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Hello @EAdamczyk, thank you for posting in our Community!

Currently, [Free accounts](https://www.hubspot.com/products/crm?hubs_content=knowledge.hubspot.com%2Faccount%2Frecover-your-inactive-hubspot-account&hubs_content-cta=free%2Faccounts) will be deactivated after 120 days of inactivity. This includes not logging in or using the [HubSpot Sales extension](https://knowledge.hubspot.com/email-tracking/get-started-with-the-hubspot-sales-chrome-extension). You then have 90 days to reactivate the account before it’s purged and can’t be recovered.

After 90 days of account inactivity, HubSpot will send you an email with a **Sign in** link to keep your account active. If you don’t intend to use HubSpot, you can [delete your user](https://knowledge.hubspot.com/settings/deactivate-hubspot-users).

If you need help with your deactivated account, [click here to submit an information form to the HubSpot support team](https://knowledge.hubspot.com/account/recover-your-inactive-hubspot-account#login-form).

Kindly,

Pam

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**Author:** ![EAdamczyk](https://avatars.discourse-cdn.com/v4/letter/e/c4cdca/32.png) [@EAdamczyk](https://community.hubspot.com/u/EAdamczyk)\
**Post date:** [August 31, 2023, 9:32pm UTC](https://community.hubspot.com/t/account-deactivated/88070/3 "2023-08-31T21:32:43Z")

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Hi Pam,

Thank you for your response. Can you please clarify that my account can no longer be recovered?

Many Thanks,

Estie