I need help with an issue we’re facing. Our team uses HubSpot’s free version daily, but today we found that none of us have access to the portal. When I tried logging in from the main account, it showed that the account was deactivated.
I read that free accounts are deactivated after 120 days of inactivity, but we’ve been using it actively every day. Has anyone else faced this issue? If so, how did you resolve it?
Looking forward to your advice. Thanks in advance!
Hi @AMary51,
Strangely, this has happened to other users recently – potentially something for @CommunityTeam to investigate?
In any case, the fastest way to get your account back is by submitting the form at the end of this page: Recover your inactive HubSpot account
Best regards!
Hi Karsten,
Thank you for your prompt response! We’ve already submitted the form as soon as the issue arose. We just wanted to confirm whether our contacts and data are safe and to understand how long the resolution process might take. As a startup, this data is incredibly important to us.
@AMary51 unfortunately, people with the same issue rarely report back on how long it took them – I don’t know. I would assume 1-2 working days.
Thank you for sharing this! I understand that timelines can vary. Hopefully, it will get resolved within the next day or two. I truly appreciate your help and guidance!