# ACCOUNT CUT OFF

**URL:** <https://community.hubspot.com/t/account-cut-off/146115>\
**Category:** HubSpot Academy Support\
**Tags:** content-marketing\
**Created:** [February 11, 2026, 3:56pm UTC](https://community.hubspot.com/t/account-cut-off/146115 "2026-02-11T15:56:59Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![OliviaUE](https://avatars.discourse-cdn.com/v4/letter/o/779978/32.png) [@OliviaUE](https://community.hubspot.com/u/OliviaUE)\
**Post date:** [February 11, 2026, 3:56pm UTC](https://community.hubspot.com/t/account-cut-off/146115/1 "2026-02-11T15:56:59Z")

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Hello, so yesterday I messaged an agent if it is possible to have access to the content (video, podcast) since it has a red arrow, meaning I can’t have access. To my surprise, she agreed to the free trial since I am in the Academy practice mode. A five-day free access because I told her I will be going for the Hub Content certification, and I need it for the exercises.  
But there was a problem, I had a developer-test-portal trial !!  
She asks if to end it… I asked a question: Is it going to affect my second account? She was not sure, told me to ask the community. I came to the community and asked the question; the answer was NO. By then, our chat had ended because it took a long time to get an answer.  
THE SECOND AGENT  
Got the second agent from the AI , she went aheard to grate me access. But … THREE Days… not Five days… THREE DAYS… Right now it’s 2 days leaf, from last night… Now guess what happened!!!  
My 78 days Academy Practice trial that was leaf… was cut off to 3 days, like up there it’s written 3 trial left … she cut me off my 78 days academy mode. WHY?? I can’t explain … NO agents has been able to since morning.  
Please, i have a long way to go with some other certification course… If this is a big ideal… I will forfeit the Hub content certification. please, kindly help back to my 78 days plan