Me and my team recently encountered a major issue: our HubSpot CRM account has been deleted without any prior notice. We had three administrators, and none of us initiated this deletion.
Now while logging in, it directs us to the create new account page…
This account is crucial for our operations, and we are urgently seeking assistance to recover it or understand what happened.
Has anyone else faced a similar situation? Any insights or advice on how to resolve this would be greatly appreciated.
Were you using the free CRM? If so you can request the recovery of your account by submitting the form at the end of this page: Recover your inactive HubSpot account
Hi,
Yes we were using the free CRM plan, I have submitted the form regarding the recovery, I appreciate the reply!
By the way, when can i expect a response from the form we have submitted?
Regards,
Yes, I got a notification stating that I needed to login in order to prevent my account from being deleted. I logged in and immediately recieved a notification that my account had been deleted. Followed by a prompt to create a new account.
Why would anyone want to create a new account when HubSpot literally just deleted everything. **bleep** you right in the ear HubSpot. Right in the ear.
Hey @JAsh8,
Thanks for posting in the Community. We’re sorry to hear about your experience.
For reference, we’d expect you to have received multiple emails at least 30 days prior to the one you’ve mentioned. Either way, were you able to submit the request in @karstenkoehler’s accepted solution on this thread to recover your account, rather than opening a new one? I can definitely understand the frustration, so I’d rather you get access to the data you already had in your portal.
Shane, Senior Community Moderator