# Account access issue

**URL:** <https://community.hubspot.com/t/account-access-issue/118146>\
**Category:** Data Hub\
**Created:** [October 10, 2024, 7:53pm UTC](https://community.hubspot.com/t/account-access-issue/118146 "2024-10-10T19:53:51Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![GWeidler](https://avatars.discourse-cdn.com/v4/letter/g/c6cbf5/32.png) [@GWeidler](https://community.hubspot.com/u/GWeidler)\
**Post date:** [October 10, 2024, 7:53pm UTC](https://community.hubspot.com/t/account-access-issue/118146/1 "2024-10-10T19:53:51Z")

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I have a deactivated account and as I am trying to log-in it’s not letting me in. I got my phone stolen so scanning the QR Code right now is not the option. What other ways do I have to access my account and reactivate it?

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**Author:** ![kennedyp](https://avatars.discourse-cdn.com/v4/letter/k/49beb7/32.png) [@kennedyp](https://community.hubspot.com/u/kennedyp)\
**Post date:** [October 10, 2024, 10:16pm UTC](https://community.hubspot.com/t/account-access-issue/118146/2 "2024-10-10T22:16:17Z")

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Hey @GWeidler! There is a form linked in [this Knowledge Base article](https://knowledge.hubspot.com/account-management/recover-your-inactive-hubspot-account) to open a ticket with HubSpot Support and recover your account. Be advised that you will likely need to provide proof of domain ownership to verify your account if you do not have access to your original authentication method.

Best,  
Kennedy