I’m submitting this as an accessibility issue, not a cosmetic preference.
Recent UI changes in the internal agent web interface (Tickets / Help Desk / Conversations) introduced blue/teal text on a white background. This creates a health-related accessibility barrier, as it triggers migraines and significant eye strain and affects my ability to work safely for extended periods.
Important context:
System-level blue-light filters (e.g., Night Shift / Night Light) do not help and actually worsen eye strain by reducing clarity and increasing visual fatigue.
The only effective solution for my light sensitivity and migraines is a true dark interface (black or near-black background with light text), which I use successfully across other tools.
Text color itself is a major trigger — certain hues (including blue/teal on white) significantly increase eye strain.
Mobile app dark mode is not a viable workaround due to high ticket volume and the need for full web-based workflows.
Currently, the internal agent web UI does not offer:
A dark mode or high-contrast theme
User control over background color
User control over text/letter color
The ability to adjust contrast in a way that accommodates light sensitivity and migraine triggers
This creates an accessibility barrier for agents with light sensitivity, migraines, and visual processing conditions. While contrast ratios may technically meet minimum guidelines, accessibility also includes user-adjustable presentation, especially when specific color combinations cause adverse physical effects.
Request:
Please add one or more of the following for the internal agent web interface (Tickets / Help Desk / Conversations):
A true dark mode
A high-contrast or low-glare theme
User-controlled theming, including the ability to adjust:
Background color
Text/letter color
Overall contrast
Providing control over both background and text colors would allow agents with different accessibility needs to configure a workspace that does not cause physical harm or limit their ability to work.
This would align HubSpot with modern accessibility practices and with other enterprise tools that support agents with light sensitivity and migraine-related accessibility needs.
Thank you for considering this from an accessibility and health-impact perspective.
So happy someone made this a preference - this change has been incredibly strenuous on the daily activities required for working in the ticketing system. I’m supporting this for accessibility. Native dark mode and customizable text/background colors would significantly reduce eye strain for ticket agents.
I am supporting this for accessibility. Native dark mode and customizable text/background colors would reduce eye strain for ticket agents. I, also, utilize this system daily and can absolutely feel the eye strain and have developed migraines.
Definitely Agree. HubSpot really needs to add native support for Dark Mode if nothing else than for health reasons. In the meantime I am using the Chrome Dark Reader Exension which does help significantly but certainly leaves something to be desired as far as contrast between components.
The theming would also really help those of us that work in a number of different Portals daily. Right now I am using the new theme for Productions and old theme for Sandboxes but it would much more helpful to have custome one’s so I know instinctively what Portal/Environment I’m curring working in simply by looking at the page.
Thank you for taking the time to share this detailed feedback. We want you to know it’s been read carefully and your experience matters to us.
We understand that certain color combinations can cause real physical discomfort, including migraines and eye strain. The ability to work comfortably and safely is important, and we appreciate you raising this.
We want to share some context on where things stand from an accessibility compliance perspective. Our teal link color has been evaluated against WCAG 2.1 AA standards, which is the benchmark we design to, and it meets the required contrast ratios for text legibility.
That said, the standard ensures that text is perceivable for the broadest possible range of users, but it doesn’t account for every individual’s physiological response to specific color hues. Features that you’re requesting are on our roadmap, and we’re excited to share that we do plan to release a dark mode for HubSpot longer term.
A few things that may help in the near term:
Browser extensions like Dark Reader can invert or adjust page colors without relying on OS-level blue light filters, which as you noted can reduce clarity
Custom user stylesheets in your browser settings can override specific colors if you’d like more targeted control. If you want to revert the link back to magenta, the hex value is #46062B.
We track requests like yours as input into our accessibility roadmap, and broader theming and display customization is something we’re aware of as a need. Your feedback is logged and visible to the team.
Thanks again for advocating for your needs, it helps us build a better product.
