We have our NPS survey set up through service hub. An email is sent out to contacts through a workflow. This part works like a dream. However, participation in the survey can be low and I’d like to be able to follow up with contacts directly and provide their unique survey link through a 1:1 email. It appears there isn’t anyway to follow up with them and provide them with the link or the email that they originally received.
Hi there, did you ever get a response to this? We too are interested in a solution.