@RonanB
With the serivice ticket viewing, it should also include changes to notifcations; “DND on a schedule” as well as “DND for ‘x’ hours”. (if you have a team and you cover certain hours, getting notifications of others can be just as annoying as not having an app feature)
Lastly, don’t forget the way service tickets communicate (conversations and within the ticket) should be a priority, afterall that’s the point of this.
It’s been painful to use the web on mobile for the ticket’s, relying on email for alerts.
If any of you at HS need anyone to test functionality as it’s built, please shoot me a message, I’d gladly give feedback!