We prefer a very simple ticket interface. The use case for us is that our service techs in the field use zendesk support on their tablets to review and close open tickets. They don’t need full access to all the functionality of the hubspot. They just need to see the tickets and review the relevant info. We recently moved over to hubspot and not having that simple interface for our field staff is a big negative. Think about our plubmers and electricians. When the office sends them out on a service call they want to look up all the electric tickets in a given home and review with the customer. All the other features of huspot bog them down.