Hi
Good that HUBSPOT is working on this but i dont find the solutions helpful
If you have customer service that recives multiple tickets per day… your solutions seems to evolve around working in the “contact” in stead of the “ticket” from the beging.
So if I as a supervisor wanted to check the ticket status or pipeline i would first need to find the contact and work my way from there.
What we are asking for is a TAB in the application for TICKETS that takes us to the pipelines anything else is just waste of time for HUBSPOT.
Dont make this so complicated seems like a fairly simple solutions / task / intergration