Created on behalf of a customer.
Who: Service Hub
Goal: Access service hub tickets on mobile app
It would be helpful for customers who are out of the office and don’t have access to a laptop or computer to be able to work on tickets via mobile device and mobile app
Definitely a good idea. I used to do this on ZenDesk a lot and miss that capability on Service Hub.
Definately - plus when are conversations going mobile? It would be great to assign a ticket from an email conversation on the mobile.
Hi PeteSwan,
Conversations is supported on both iOS and Android in Beta. Check out this page for more details and how to enable Conversations. HubSpot Mobile Conversations for iOS and Android
At the moment it supports Live Chat but Email is part of our plans.
Regards
Ronan
I definitely support this idea, our production staff will not always have access to a desktop computer and it would be extremely helpful for them to be able to access this on the Mobile App. Please develop this! 
Yes please, can’t even access tickets via mobile web browser properly. Can you tell me on an iPad can u access the tickets on its mobile web browser? Native app solution would be best.
also when are conversations email coming to iOS? As a business owner this is where we create tickets from. It would be really handy to have this functionality.
In addition to just being able to access tickets, I believe having a full “Service” area just as within the web browser would be much more beneficial, especially for team members who are working remotely. When we are on break for a holiday, it would make it much more convenient for our support team to receive notifications mobily rather than having to login in a web browser. It keeps it consistent too with the whole platform having two ways to access items.
This is a must for our agents !
Hi everyone, just to let you know we’re planning to support Tickets on mobile this year. Firstly we’ll support Email in the app followed by Tickets. I don’t have a timeframe for it at the moment but I’ll update here when I know more.
Regards Ronan
Mobile Product Manager
Our team would really benefit from this!
Absolutely! Let’s make this happen.
@RonanB When this year? I’m pretty close to moving to Zendesk. The lack of support or timeline is murdering us.
@RonanB a timeline would be great. Our support team are hesitant to use HubSpot as this is a very important feature. We have a lot of people constantly on the road and having to sit down with a laptop to answer a support case is limiting at best.
David Aleksandersen
Commercial Support Manager
Dataton AB
Hi David, Mike & others,
We’re focused on Conversations email development at the moment, we hope to have a Beta release of Email in April for those that are interested. I’ll post when I’ve more information on this.
For Tickets support once we’ve Email worked out we’ll then be looking at that. I don’t have a timeframe for it but I’ll update here once we’ve a better idea.
Regards
Ronan
We’re currently planning support for Tickets on mobile.
upvote ^^^
Please enable this feature soon.
This would be super helpful for our team!
@RonanB
With the serivice ticket viewing, it should also include changes to notifcations; “DND on a schedule” as well as “DND for ‘x’ hours”. (if you have a team and you cover certain hours, getting notifications of others can be just as annoying as not having an app feature)
Lastly, don’t forget the way service tickets communicate (conversations and within the ticket) should be a priority, afterall that’s the point of this.
It’s been painful to use the web on mobile for the ticket’s, relying on email for alerts.
If any of you at HS need anyone to test functionality as it’s built, please shoot me a message, I’d gladly give feedback!
I 100% assumed (shouldn’t have) that I would be able to have access to tickets on mobile when we switched to Service Hub. This is extremely important and something I used on a daily basis with our previous provider.