# Access has expired?

**URL:** <https://community.hubspot.com/t/access-has-expired/103815>\
**Category:** Sales Hub Tools\
**Tags:** professional\
**Created:** [April 1, 2024, 1:46pm UTC](https://community.hubspot.com/t/access-has-expired/103815 "2024-04-01T13:46:19Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![JGray30](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jgray30/32/7787_2.png) [@JGray30](https://community.hubspot.com/u/JGray30)\
**Post date:** [April 1, 2024, 1:46pm UTC](https://community.hubspot.com/t/access-has-expired/103815/1 "2024-04-01T13:46:19Z")

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Does anyone know what this means please, my colleague received this email

 ![JGray30_0-1711979141058.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/7/4/7490ee51edf70aeb59dea78112119ece9346e6eb.png)

Spoiler

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<div class="post-metadata">

**Author:** ![trevordjones](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/trevordjones/32/35637_2.png) [@trevordjones](https://community.hubspot.com/u/trevordjones)\
**Post date:** [April 1, 2024, 6:00pm UTC](https://community.hubspot.com/t/access-has-expired/103815/2 "2024-04-01T18:00:13Z")

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Hi @JGray30 ,

I recommend trying the steps outlined by @kvlschaefer in [this thread.](https://community.hubspot.com/t5/CRM/Error-message-quot-Your-authentication-has-expired-quot/m-p/756106/highlight/true)