We have some alias’s i’ve added under my main admin account. I’'m able to see all alias there, however our users do not see the alias.
How can i set the permissions so the users in our hubspot account or on a certain team “sales & marketing” can see those same alias drop downs i have setup under general->Email?
Hi @ecoyork,
The personal email and aliases you’re connecting under Settings > General > Email are only for you to see and access. There aren’t any settings in HubSpot to share this access with other users.
If you want set up a shared email address to be accessible for other users, you would have to connect it as a conversations inbox: Set up the conversations inbox
Keep in mind that an email can only be connected in one of the two places, either as a personal inbox or as a shared conversations channel. You might run into issues if your primary email address is connected as a personal inbox and you’re trying to connect aliases of this already connected inbox as a converations inbox.
Let me know if you have any follow-up questions!