Academy Short | What is Programmable Automation?

Have you ever wished you could push your HubSpot automation just a little further? For scaling businesses, standard workflows sometimes can’t handle unique or complex processes. That’s where programmable automation comes in.

In this Academy on the Go video, Senior Inbound Professor Patrick Eng @PatrickEng demystifies this powerful feature. He explains the two primary tools—custom code actions and webhooks—that allow you to connect HubSpot with external systems, run complex logic like weighted lead routing, and create highly personalized chat experiences.

Learn how to build tailored solutions that match your specific business needs. Watch the full video to unlock the power of programmable automation!