When targeting recipients of an NPS survey delivered via web page, we have to set parameters for contacts that already exist in our HubSpot CRM. It is not currently possible to target people not yet known to us.
However, our customers (the people we have in our HubSpot CRM) manage their own users, so “unknown” people are often logging in to our website & using our tool. We want to be capturing these folks’ feedback — and we used to be able to do so with our previous Service Desk tool.
The ability to target “all visitors” is currently available for HubSpot CSAT surveys: Create and conduct customer satisfaction surveys
Can you please fix this, maybe it’s possible to copy the functionality from the CSAT surveys over to NPS surveys? This is a huge issue for us, we want to be able to target all visitors with NPS questions (not pre-built, uneditable CSAT content).