The ability to set speaker tracks on HubSpot to be right or left. This will allow the speaker channel to be correctly configured in external call recording software.
Yes, this would be super helpful! Current state in HubSpot telephony the call initiator is always speaker 1 (meaning sometimes that is a customer/prospect, and sometimes our company employee), but the external software that we use (Gong.io) only has a hard setting for the company employee to be either speaker 1 or 2 (Gong calls these channels Stereo Left or Stereo Right). This is causing the roles in Gong.io to be reversed (Gong transcipt says the empolyee is speaking, but it’s actually the customer) which thus affects all the stats of talk ratio, patience, etc, etc. and renders these things useless in Gong.
Unfortunately neither HubSpot support nor Gong Support have been able to provide a solution to this.