REALLY difficult to get used to working without a collision alert. When working exclusively out of Tickets, twice today, I’ve assigned myself a ticket at the same time someone else is assigning themselves the ticket. After assigning myself the ticket, I immediately move on to my reply but so did the other agent - causing a collision. It would be great to have the feature from Conversations over on Tickets - anywhere on Tickets. When speed is the name of the game, you’re really killing the pace by not having this feature.