Most of our instances of unpaid subscriptions occur because the customer has insufficient funds on the card on file. When this happens, the customer usually reaches out and tells us to try to run the card again. Since we can not do this, we have to send them a separate “update payment method” email and ask them to re-enter the same card details in order to make payment on the unpaid invoice. This can become frustrating for the customer.
This is a huge issue for us! It feels ridiculous to inconvenience customers and ask them to re-enter payment information that we should already have on file. Please fix!