# Ability to parse Live Chat for keywords

**URL:** <https://community.hubspot.com/t/ability-to-parse-live-chat-for-keywords/136363>\
**Category:** HubSpot Ideas\
**Tags:** conversations-inbox\
**Created:** [July 16, 2025, 7:11pm UTC](https://community.hubspot.com/t/ability-to-parse-live-chat-for-keywords/136363 "2025-07-16T19:11:53Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![PDShadangi](https://avatars.discourse-cdn.com/v4/letter/p/bc8723/32.png) [@PDShadangi](https://community.hubspot.com/u/PDShadangi)\
**Post date:** [July 16, 2025, 7:11pm UTC](https://community.hubspot.com/t/ability-to-parse-live-chat-for-keywords/136363/1 "2025-07-16T19:11:53Z")

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Ability to parse through Live Chat conversations to identify keywords and send out an alert. We have customers who get into a live chat to share a feedback. Unless we manually parse all responses from Chatbot, there is no way I can capture this. Or is there a way?