This seems like an oversight from Product Team at HubSpot but you can’t hide anything you created for Product Areas or Categories in the HelpDesk area. I understand not deleting it since it’s associated with records, however I strongly believe in ability to hide it from drop down menu ?
I imagine someone before created bunch of stuff by accident and associated it with records once or twice but now has to endlessly scroll down while reporting tickets or closing them down.
Not deleting it, seems correct to me but not being able to hide it or remove from drop down menu seems like terrible usability !
Got offered the workaround of renaming things i am not intended to use to ‘DO NOT USE’ but thats kind of rubish for such a big company