This is badly needed. I might just turn our CES off if we can’t get some change to this or possibly workaround it (though I don’t think I should have to).
We can’t go multi-pipeline just because of this. That would complicate several other things for us.
We have some edge cases where tickets are created for internal use only, also we have technical contacts at large customers who contact us frequently. It’s just bad for business to do it this way.
Edit: We did stop using it and are looking into alternatives.