Hello everyone I found a workaround that is a bit annoying but it works. How the CES currently works its currently linked to a pipeline that reads when a ticket is moved to the “closed” stage or status. This tells the system to send a CES survey to mesure customer satisfaction. We all know this, so what I did is create a couple pipelines, you only just need one, for tickets that are not linked to the survey purposely for these tickets that only require service but we do not want to hit them with a survey response. By creating the ticket within that pipiline at closing you are completely skiping this survey workflow, while still getting the peace of mind of creating the record needed for historical data.
Hope this helps!