When a contact calls a number where recording is turned on, a voice message will play informing them that the call is being recorded per call recording laws. There should be an option to customize this recording or at least translate the recording, as there are also users who use the inbound calling feature to communicate with their customers who are non English speakers. Thanks.
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Oi equipe,
Quando um usuário liga para um número inbound, uma mensagem de voz será reproduzida informando que a chamada está sendo gravada de acordo com as leis de gravação de chamadas. Deve haver uma opção para personalizar esta gravação ou pelo menos traduzi-la, pois há usuários que também usam o recurso de chamadas inbound para se comunicar com seus clientes que não falam inglês e essa mensagem pode ser confusa para eles. Obrigado.
It would undoubtedly be a huge benefit to be able to enable our sales agents to make personalised voice recordings for when they are unable to take a call and that call then goes on to voicemail. Just be alot more profeesional and personalised.
We are starting planning for custom calling consent options. This work will be achieved in a few phases.
We will aim to solve for ability to change the consent message langauge. The consent message would remain the same, but giving language options other than English.
We will aim to solve for ability to fully customize the consent message content.
No eta on solution dates in 2024 yet, but we will continue to update this page as we get into beta and delivary stages. Thank you!
+1 on being able to change the Recording Consent Message. Right now it says:
“This call IS being recorded for quality assurance purposes, by staying on the line, YOU CONSENT to being recorded.”
This is a very rude and ungraceful way of wording it. Instead of saying this call IS being recorded, say this call MAY be recorded, this way they don’t feel like someone is currently listening in on the conversation behind their back. Saying “YOU CONSENT to being recorded” is an aggressive way to tell someone whats happening, is NOT needed, and should be left out to make for a more graceful message.
It should say, “This call may be recorded for quality assurance purposes”.. just like how everyone else has it.
Another upvote - we need the ability to record a particular accent and deliver a more professional and local voice to these recordings. Until this happens this service is unusable for us.
Another upvote - we should be able to upload our own version of this. Like you allow for other recordings to be uploaded. The AI voices you have are awful and sound very unprofessional. At least add some AI voices that sound more human in the mean time…please! There’s so many great options now out there that you can use.
Hi everyone! My name is Hallie and I’m a Program Manager on the CXM Team. This is now live so I’m marking this as ‘Delivered!’ You can read more about how to customize the inbound recording message below:
