I love the ability to customize what fields display on the left & right sidebars in Tickets. Can we have the option to do the same for the Conversations Inbox?
We don’t use the out-of-the-box “Priority” field (we have our own custom field set up for this), and the “Classification” field isn’t very important to us. I’d like to be able to replace these so that our team easily has the data they need when emailing with customers.
I agree with you.
We don’t want to use category and priority on info bar in Conversations inbox too.
We’d prefer to use custom fields that we’ve already set.
Hubspot, Please give us the option to edit the defualt properties!
We would really like this to be customisable too
We would really love this feature as well. We have a unique category field that isn’t straightforward as the defaulted properties.
We would really like this to be customisable too
This is crucial for our operation, we would love this feature.
Upvote!
Seems like a minor update that would make a huge impact!
yes please
Ditto on this! We have more than one team set up in the Inbox and the top bar is showing details from another team’s fields at this time with apparently no way to change it. Thank you!
We also do not use Priority for small teams, and want to change it to smth usefull related to customer request.
Yes, please…
We’d really like to be able to do this too!
