In some cases, a team needs to manage incoming tickets (though the use case could extend beyond tickets) as a team, without assigning an owner so the team still knows it needs to be actioned/routed.
Currently, this is a read-only property and is a default HubSpot property that is used in other tools/processes (i.e. permissions), but allowing for flexibility here would allow teams to better represent their support process/business process.
I’m very surprised this isn’t requested more.
Coming in from Zendesk and very surprised this isn’t an option. We need to assign the ticket to the team, and then someone will pick it up. We do not assign automatically to a user.