# A simpler less cluttered inbox!

**URL:** <https://community.hubspot.com/t/a-simpler-less-cluttered-inbox/136414>\
**Category:** HubSpot Ideas\
**Tags:** conversations-inbox\
**Created:** [July 17, 2025, 2:25pm UTC](https://community.hubspot.com/t/a-simpler-less-cluttered-inbox/136414 "2025-07-17T14:25:11Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![JDavies75](https://avatars.discourse-cdn.com/v4/letter/j/8edcca/32.png) [@JDavies75](https://community.hubspot.com/u/JDavies75)\
**Post date:** [July 17, 2025, 2:25pm UTC](https://community.hubspot.com/t/a-simpler-less-cluttered-inbox/136414/1 "2025-07-17T14:25:11Z")

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Currently the logic that Hubspot uses when chasing an exisiting email thread (sending a second email before receieving a reply) is to re-open the conversation in the inbox even though a ‘reply’ hasn’t actually been received.

Would it not make more sense that emails showing in the inbox only relate to emails received and not chase emails being sent?

It’s abit like sending a second message on WhatsApp then receiving a notification of a message received when actually it’s just the message you sent.

For example, in Gmail or Outlook or most email platforms, when you send a chaser email this doesn’t then open as an email received in your inbox, so why does Hubspot use this logic?

In my view this leads to a cluttered inbox which has to be manually decluttered.