2FA / Passkey Lockout - Manual Reset Request for giray@gibagd.com

Smart CRM & Sales Hub Account & Settings
1

Hello Community Team,

My primary account (giray@gibagd.com) is completely locked out due to a 2FA / Passkey issue.

The automated Persona ID verification process failed to verify my identity and unlock the account. As a Free plan user, I cannot submit a direct support ticket from the locked user profile.

Could a Community Manager please escalate this to the Account Security Team to request a manual 2FA/Passkey reset for giray@gibagd.com?

Thank you.

2

Hey @mgozyurt,

Thanks for reaching out here!

If you’re reaching out regarding a free account, then you can submit the form at the bottom of this KB page here: Log in to HubSpot

This will submit a ticket with Support and will the quickest path towards a solution for your 2FA issue!

Hope this helps and hope you have a great weekend!! :partying_face:

Sam, Community Manager