# 2FA Issues

**URL:** <https://community.hubspot.com/t/2fa-issues/140005>\
**Category:** APIs & Integrations\
**Tags:** starter\
**Created:** [September 24, 2025, 12:26pm UTC](https://community.hubspot.com/t/2fa-issues/140005 "2025-09-24T12:26:31Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![MartySmith](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/martysmith/32/209870_2.png) [@MartySmith](https://community.hubspot.com/u/MartySmith)\
**Post date:** [September 24, 2025, 12:26pm UTC](https://community.hubspot.com/t/2fa-issues/140005/1 "2025-09-24T12:26:31Z")

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How can I get technical support with 2FA issues when the bot keeping telling me to log into the platform and open a ticket. The bot then gives a email link that is broken. I have now spent hours trying to get support and can’t log into the platform. Any thoughts are welcome.

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**Author:** ![chighsmith](https://avatars.discourse-cdn.com/v4/letter/c/77aa72/32.png) [@chighsmith](https://community.hubspot.com/u/chighsmith)\
**Post date:** [September 24, 2025, 6:46pm UTC](https://community.hubspot.com/t/2fa-issues/140005/2 "2025-09-24T18:46:37Z")

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Hi @MartySmith,  
Thank you for posting to the Community!  
Can you please try to fill out the form at the bottom of this [Knowledge Base](https://knowledge.hubspot.com/account-management/why-can-t-i-log-into-hubspot#:~:text=checkbox%20during%20login.-,Additional%20login%20help,-If%20you%27re%20unable)? Once you fill out the form a member of the Hubspot Support team will contact you for further information!  
Cassie, Community Manager