[150 points] How I’d Use Customer Agent Coaching Opportunities to Train My AI

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Publish a LinkedIn or Reddit post sharing your POV on Customer Agent’s new Coaching Opportunities page and smarter controls.

Describe:

  1. How you’d use the Coaching Opportunities view to prioritize where your AI agent is struggling (unresolved conversations, escalations, negative feedback)

  2. How you’d design lead qualification triggers and email targeting rules to keep Customer Agent “on script,”

  3. One concrete metric you’d track to prove impact (e.g., deflections, CSAT, time to first response).

Earn 150 points!

Please confirm completion by replying to this thread that starts with/includes “Completed”. Include a link to your post.

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