topic Re: International Orders not Syncing in Third-Party Apps

International Orders not Syncing

JWells96 — Wed, 05 Feb 2025 11:54:04 GMT

Hi Guys,

I hope this is in the right place, please free to move if needs be.

Ok so I am having issues with my woocommerce integration of hubspot. Mainly International orders.

All local orders sync the contact and order details succesfully however any non native currency order syncs the contact but is not syncing the deal?

ANy ideas how or why I might fix this?

Only have the free Hubspot so cannot get help from support, my faith is in you good peaple 😄

Re: International Orders not Syncing

kennedyp — Mon, 10 Feb 2025 18:58:08 GMT

Hi @JWells96! Welcome to the Community-- happy to have you here 😊

I understand your alternate currency deals are not being synced from Woocommerce. Have you enabled multicurrency sync in Woocommerce? I would check those settings! Note: If you have WPML’s WooCommerce Multilingual & Multicurrency plugin enabled, you will need to follow the above steps to ensure correct synchronization with their multicurrency features.

I want to invite some subject matter experts to see if they have any other suggestions.

Hey @Jnix284 & @StjepanGrcic, do you have any thoughts on why this might be happening?

Best,

Kennedy

Re: International Orders not Syncing

JWells96 — Wed, 05 Feb 2025 22:29:34 GMT

Thank you for trying to help. Unfotunately the above link is broken.

Re: International Orders not Syncing

JWells96 — Wed, 05 Feb 2025 22:34:51 GMT

In fact after removing both hubspot plugins and re initialising every order is now not syncing, should have left alone at least UK was good

Re: International Orders not Syncing

kennedyp — Mon, 10 Feb 2025 18:59:36 GMT

Thanks for the callout, @JWells96! My bad-- that link is updated. Do you see any specific error messages since reconnecting?