topic Re: Managing duplicates in D365 in Third-Party Apps

Managing duplicates in D365

JWright76 — Wed, 01 Oct 2025 14:14:34 GMT

Hi - can't seem to find any details but wonder how we can manage duplicates from D365.

It seems HubSpot will only sync one record when there's dupes, which is fine but just wondering how best to handle when they get merged on d365. Currently for us, in d365 1 record will get set to inactive, if this happens to be the record that was synced to HubSpot then we end up with the wrong record in the system (the other record will have all of the latest CRM info)

Re: Managing duplicates in D365

chighsmith — Wed, 01 Oct 2025 17:21:39 GMT

Hi @JWright76,

Thank you for posting to the Community!

I understand that you are facing some issues with managing duplicates in Microsoft Dynamics 365 Integration.

I'd like to tag in some of our Community members to see if they have any tips on best practices here -- Hi @IFarafonov and @Brenner Do you have any ideas for @JWright76?

Cassie, Community Manager

Re: Managing duplicates in D365

JWright76 — Wed, 08 Oct 2025 16:10:58 GMT

Any updates on this? It's a real pain as it seems the only way to bring through the active record into Hubspot is to delete the current HubSpot record, which means losing all of the history