topic Re: Exclude Pipeline Name from Tickets Status Report in Tips, Tricks & Best Practices

Exclude Pipeline Name from Tickets Status Report

TCastillo1 — Thu, 22 Dec 2022 16:52:18 GMT

We only have 1 ticket pipeline which is 'Investor Relations' and would like to exclude 'Investor Relations' from each label. Is that possible?

Re: Exclude Pipeline Name from Tickets Status Report

karstenkoehler — Fri, 23 Dec 2022 08:47:33 GMT

Hi @TCastillo1,

As far as I know, there aren't any specific settings to remove this, unfortunately.

Best regards!

Re: Exclude Pipeline Name from Tickets Status Report

ChrisoKlepke — Fri, 23 Dec 2022 10:06:20 GMT

Hey @TCastillo1 ,

You might have some luck with the Custom Report Builder instead of the Single Object Builder. Of course, you don't need, its capabilities in this case and there are some drawbacks like Dashboard filtering. But it appears to handle the labels for one pipeline a bit better.

If you found this post helpful, consider helping others in the community to find answers faster by marking this as a solution. I'd really appreciate it.

Cheers,

Chriso

Re: Exclude Pipeline Name from Tickets Status Report

TCastillo1 — Tue, 27 Dec 2022 21:48:53 GMT

Thanks Chriso! I was able to utilize this feature instead and it works. However, one of the limitations is the color palette. I'm only able to use one color for all the categories of the ticket status. Do you know if there is a workaround this?

Re: Exclude Pipeline Name from Tickets Status Report

AnaWilliam — Tue, 03 Jan 2023 20:23:22 GMT

Thank you Christoph! this work for me 😊