Can you create an offline bot to accept messages when all agents are away?

VG13 — Tue, 20 Dec 2022 22:26:16 GMT

I am currently using the Hubspot free plan, and was wondering if it's possible to set up an offline bot that can accept a message when all team members are away?

Re: Can you create an offline bot to accept messages when all agents are away?

karstenkoehler — Wed, 21 Dec 2022 05:22:08 GMT

Hi @VG13,

Yes, under Settings > Inbox > Inboxes you should see your chat. By hovering your mouse over it, an Edit button should appear and you should see a Configure, Availability and Tracking code tab. Under Availability, you can specify the default offline behavior:

During this time, contacts can still submit messages but will see whatever you define here.

Additionally, under Menu > Conversations, when you edit your live chat, in the Build step you can also specify that you'd like to capture the email right at the start so you can more easily follow-up with contacts:

Best regards!

topic Re: Can you create an offline bot to accept messages when all agents are away? in Tips, Tricks & Best Practices

Can you create an offline bot to accept messages when all agents are away?

Re: Can you create an offline bot to accept messages when all agents are away?