topic Re: Automatic acknowledgment email in Tips, Tricks & Best Practices

Automatic acknowledgment email

CecileMJ — Wed, 06 Oct 2021 11:26:54 GMT

Hi guys,

I seem to be unable to populate my workflow with the right criteria to send an automatic email to all new conversations that have remained unanswered for the last 15 minutes. I found it to send it a day after but not 15 minutes.

Thanks in advance

Re: Automatic acknowledgment email

karstenkoehler — Wed, 06 Oct 2021 11:37:03 GMT

Hi @CecileMJ,

Could you share a screenshot of your workflow? This is what a workflow could look like. Of course, this would only happen in the unfortunately unlikely scenario that the email address is known.

Best regards!

Re: Automatic acknowledgment email

CecileMJ — Wed, 06 Oct 2021 13:06:18 GMT

I think I have it right until choosing the last criteria in the screenshot
"last contacted date"
Let me know if you think you have a working workflow 🙂

Re: Automatic acknowledgment email

karstenkoehler — Wed, 06 Oct 2021 13:44:19 GMT

Hi @CecileMJ,

Not sure I'm following here – the above workflow should do it's job. However only in the unlikely case that the email address is known.

You can test this in your portal by limiting the enrollment criteria to "Contact email address is [your email address]".

Hope this helps!

Re: Automatic acknowledgment email

CecileMJ — Wed, 06 Oct 2021 13:47:18 GMT

My issue is that I would like this automated mail send within 15minutes and
not days. Is there another criteria I could use where I could find this?

Re: Automatic acknowledgment email

karstenkoehler — Wed, 06 Oct 2021 13:48:56 GMT

Hi @CecileMJ,

The workflow I drafted above does exactly that: It enrolls all conversations and – after 15 minutes – checks if it's unanswered. If yes, then an email is sent.

Best regards

Re: Automatic acknowledgment email

CecileMJ — Wed, 06 Oct 2021 14:02:06 GMT

sorry, I was in my inbox and did not see your screenshot

I'll try right away

Re: Automatic acknowledgment email

CecileMJ — Wed, 06 Oct 2021 14:15:23 GMT

I suppose it works but I don't think I have all the options to do so as I have the startups version of Hubspot. And additionnally, I think that I would need the marketing permissions as well to be able to create mails as templates. But thank you!

Re: Automatic acknowledgment email

karstenkoehler — Wed, 06 Oct 2021 14:25:03 GMT

Hi @CecileMJ,

This would indeed require a Professional subscription. As far as I know this cannot be achieved with a Starter license.

Best regards!

Re: Automatic acknowledgment email

Owayy — Fri, 27 Jan 2023 14:08:21 GMT

Which hub needs to be a Professional subscription?