topic Re: Assigning Customer Agent to Specific pages in Tips, Tricks & Best Practices

Assigning Customer Agent to Specific pages

SaraGilstrap — Thu, 19 Jun 2025 19:52:56 GMT

Is there a way to assign the customer agent to only appear on a specific website page? I have a client who wants to use the Customer Agent internally and wants it to live on a landing page that only internal sales reps have access to.

Re: Assigning Customer Agent to Specific pages

ArisudanTiwari — Fri, 20 Jun 2025 08:14:55 GMT

Hi @SaraGilstrap ,

Yes, you can assign the HubSpot Customer Agent (chat widget) to appear only on a specific page using targeting rules.

Here’s how to do it:

Go to Conversations > Inbox > Settings > Customer Chat
Under Display rules, click Add display rule
Choose Page URL as the condition
Use “contains” and enter the unique part of the internal page’s URL
Save the rule

This way, the chat will only appear on the page you’ve specified, perfect for internal or rep-only access.

Helpful Links:

https://knowledge.hubspot.com/forms/use-targeting-rules-in-pop-up-forms-and-chatflows
https://knowledge.hubspot.com/chatflows/create-a-live-chat

Re: Assigning Customer Agent to Specific pages

ZakaryYundt — Mon, 23 Jun 2025 12:07:14 GMT

Yes, it is absolutely possible to assign a customer agent (such as a chatbot or live chat widget) to appear only on a specific page of a website.

Re: Assigning Customer Agent to Specific pages

agautam3 — Mon, 09 Feb 2026 13:51:44 GMT

Does this apply to the new "Customer Agent" from Breeze Studio as well?

Re: Assigning Customer Agent to Specific pages

Victor_Becerra — Mon, 09 Feb 2026 16:42:24 GMT

Hey @agautam3 , thanks for the follow-up!

As @ArisudanTiwari shared earlier here: https://knowledge.hubspot.com/forms/use-targeting-rules-in-pop-up-forms-and-chatflows

The same targeting rules apply when the Customer Agent is assigned to a chatflow, use the Target tab for URL-based rules.

So if the agent is deployed via a chatflow, you can still limit it to a specific page using Website URL targeting.

Thanks!