Turning off Chatbot Transfer to a human agent

JYaacoub — Tue, 17 Jun 2025 04:22:11 GMT

Hi, I am somwhat new to Hubspot and have a question.

Is there a way we can turn of the AI chat from transferring the conversation to a human? My intention is to have a fully automated AI chat bot as my company doesn't have any resources nor wants to have human agents responding directly to customers.

I ideally want to remove the "Sent quick reply options": *Transfer

Thank you in advance!!

Re: Turning off Chatbot Transfer to a human agent

himanshurauthan — Tue, 17 Jun 2025 06:20:33 GMT

Hi @JYaacoub

You can stop HubSpot’s AI chatbot from transferring conversations to a human agent, but you will have to use a custom bot for that (instead of the live chat feature).

Here's what you must keep in mind while building the custom bot in chatflows:

Avoid actions like “Transfer to team member” or “Create ticket.”
Remove quick reply options such as “Transfer” from messages.
End the bot flow with a final message instead of routing to support.

This way, you can ensure that the custom bot stays fully automated and no human intervention is needed whatsoever.

Let me know if this is helpful.

topic Turning off Chatbot Transfer to a human agent in Tips, Tricks & Best Practices

Turning off Chatbot Transfer to a human agent

Re: Turning off Chatbot Transfer to a human agent