topic Betreff: Connecting WhatsApp to Hubspot Inbox in Tips, Tricks & Best Practices

Connecting WhatsApp to Hubspot Inbox

YuliaD — Thu, 20 Apr 2023 15:02:23 GMT

Hi!
I'm getting an error when trying to connect our Meta Business Page Number to Hubspot Inbox.
The Meta Page is fully verified and confirmed by Meta Support as verified.
When connecting WhatsApp from the Meta Page the connection is confirmed as active and working, but Hubspot doesn't see this WhatsApp account.
Every time following the steps for connecting to Hubspot Inbox the integration can see the Business Page, but only offers to create a new Whatsapp account for the page. And gives the same error after that (screenshot).
Both Hubspot and Meta Support have confirmed multiple times that there are no issues from their sides.
Any chance someone here had the same error and have figured out how to fix it? Thanks!

Betreff: Connecting WhatsApp to Hubspot Inbox

MiaSrebrnjak — Mon, 24 Apr 2023 13:21:53 GMT

Hi @YuliaD,

Thank you for reaching out to the Community!

I'm wondering if the issue could be telephone number – have you made sure that the number is not connected to another WhatsApp account, WhatsApp for Business App, or another WhatsApp integration, as per this intruction:

I also wanted to tag a couple of subject matter experts to see if they have any advice:

Hi @SNigam, @HubSpotMaster, have you ever encountered a similar problem? Thank you!

Cheers
Mia, Community Team

Betreff: Connecting WhatsApp to Hubspot Inbox

YuliaD — Mon, 24 Apr 2023 13:33:11 GMT

Hi @MiaSrebrnjak

Thank you for your reply.
Yes, I specifically tried deleting the whole Whatsapp account from Meta page and from the phone app and creating it directly from Hubspot.
Yet Hubspot hits error when creating a new account (original screenshot).
And everytime I connect the whatsapp account through the Meta page or the phone app - Hubspot integration just can't see it for some reason and only offers to create a new one (scrennshot from the Hubspot recommendations and my actual settings on the right = no options to use my existing Meta connected verified whatsapp acount):

Betreff: Connecting WhatsApp to Hubspot Inbox

MiaSrebrnjak — Wed, 26 Apr 2023 17:09:57 GMT

Got it! @YuliaD could you send me the following information in a direct message via my Community profile?

Your account ID & email address.
The phone number you're trying to connect.
If you've had a conversation about this with our support team, could you tell me when that was?

Thank you!

Cheers
Mia, Community Team

Betreff: Connecting WhatsApp to Hubspot Inbox

YuliaD — Sun, 30 Apr 2023 16:10:07 GMT

Hi @MiaSrebrnjak

Fixed from WhatsApp side. Thank you!

Betreff: Connecting WhatsApp to Hubspot Inbox

MiaSrebrnjak — Wed, 03 May 2023 17:22:29 GMT

I'm very happy to hear that!

Thank you very much for the update @YuliaD!

Cheers
Mia, Community Team

Betreff: Connecting WhatsApp to Hubspot Inbox

AHussain1 — Sat, 01 Jul 2023 23:09:44 GMT

Hi Yulia,

I hope you are doing well. Would you able to help on how you fixed it from Whatsapp side ? I am having the same issue with connecting Whatsapp to the channels.

Kind Regards

Betreff: Connecting WhatsApp to Hubspot Inbox

YuliaD — Sun, 02 Jul 2023 12:13:55 GMT

Hi @AHussain1 ,
In my case I was speaking with Whatsapp support and they were recommending to Register as a Facebook Developer, create a Meta App and set an API, here is the link with the steps: https://developers.facebook.com/docs/whatsapp/cloud-api/get-started

At the end I didn't need to do that but after going through the steps I got access to my Whatsapp account status and could see that the account was disbled because of the website address that was listed on file. So I just had to verify the website address and after I got the confirmation that Whatsapp account is verified everything was working as it should from Hubspot side.

So make sure that not only your Meta Business account is verified but that Whatsapp account is verified and confirmed as well (in my case Meta Business was good, Whatsapp was connected and I didn't know that Whatsapp account is not verified)

Hope it helps!

Betreff: Connecting WhatsApp to Hubspot Inbox

AHussain1 — Sun, 02 Jul 2023 23:23:09 GMT

Hi @YuliaD

Thank you so much for guidance🙏. I will give it a try🤞.

You have a lovely day.

Kind Regards
Arif

Re: Connecting WhatsApp to Hubspot Inbox

JQuicksell — Fri, 29 Nov 2024 13:46:07 GMT

You can read this detailed guide on "How to integrate WhatsApp API with Hubspot" This helped me a lot. https://doubletick.io/blog/how-to-integrate-whatsapp-on-website

Betreff: Connecting WhatsApp to Hubspot Inbox

GAPITHienPTT — Thu, 17 Apr 2025 07:33:07 GMT

Hi @YuliaD,

Hope you're doing well.

May I ask the about the connection between your Whats App Business Platform and HubSpot Inbox (Conversations). Does it work well? Could you chat with the customers directly within HubSpot?

I am having an issue with connecting our WA Business Platform account into HubSpot, if the customer doesn't reply to us after 24 hours, we can only send template messages to them.

Thank you.