topic Files tool has disapeared from my Library tab in Tips, Tricks & Best Practices

Files tool has disapeared from my Library tab

JLopes7 — Fri, 11 Oct 2024 21:06:05 GMT

I am new here so if this is not the right place to post this question please let point me to the right discussion topic 🙂

I have a free account and the files tool vanished from my UI, it's not in the Library Tab, I have checked everywhere and cant find a way to find the files folder so I can upload and edit the photos, I cant upload photos with the Documents Tool... I have checked with Hubspot and my account is not suspended ( some tools disapear when an account gets suspended... I have tried Hubspot support and they sugested I search for hel here in the Community, Any help will be welcome,

thank you in advance

Re: Files tool has disapeared from my Library tab

Jnix284 — Fri, 11 Oct 2024 23:16:08 GMT

Hi @JLopes7, I can confirm that Files are not accessible via the Library menu in a free account.

I believe the logic here is that Free accounts don't include a "file manager" but rather you can add files via specific tools, like if you're building a website you can add photos via the module settings, but you wouldn't be able to bulk upload files, etc.

The workaround to that is to use the direct URL (and bookmark it in your browser):

https://app.hubspot.com/files/1234

replace 1234 with your hubspot portal ID, you'll find it in the URL from any of the other tools in the app.

Hope this helps get you where you need to be, I also recommend searching the Ideas to see if anyone else has requested this - you can upvote and add your feedback if so and if not, you can add an idea for the product team to consider.

Re: Files tool has disapeared from my Library tab

JLopes7 — Sat, 12 Oct 2024 12:10:34 GMT

Hi Jennifer,

thank you so much for your reply! this is a new change on the UI because I used to be able to go to the files folder until very recently... do you know a way to be able to delete uploaded photos I do not need anymore and are just taking space... I suppose there is limited space for storing photos and i would like to free some of the space... thank you

Re: Files tool has disapeared from my Library tab

JLopes7 — Sat, 12 Oct 2024 12:45:38 GMT

Sorry for my reply, your workarround works perfectly reaching the files folder and deleting the unwanted photos! Thank you so much!!! you were a great help!!!

Re: Files tool has disapeared from my Library tab

Jnix284 — Sat, 12 Oct 2024 16:22:00 GMT

you're welcome @JLopes7 and no worries at all, I agree that it should be easier to access and am not sure why they removed the link from the navigation, but I'm glad the workaround let you get to what you needed so you could get things reorganized!