topic Failure triggered under bot flow reporting in Tips, Tricks & Best Practices

Failure triggered under bot flow reporting

JWaldner — Fri, 02 Feb 2024 15:45:45 GMT

I'm looking at this article describing chat flow reporting for bots we created. Under the reporting, actions are started, completed, and then 'failure triggered.' What would some examples of 'failure triggered' mean? From the example shown here, would that be like visitors unsuccessfully put in something that wasn't an email eight times when asked?

Re: Failure triggered under bot flow reporting

PamCotton — Mon, 05 Feb 2024 16:47:39 GMT

Hey @JWaldner, thank you for posting in our Community!

Based on the example you mentioned, yes, it could indeed mean that visitors attempted to input something that the bot couldn't recognize or process.

For instance, if the bot prompts users to enter their email addresses, and they input incorrect or non-email data multiple times, it could result in "failure triggered" events. Other examples may include users entering unexpected or unsupported commands, irrelevant information, or violating predefined constraints in the conversation flow.

These failure triggers are essential for monitoring and improving the bot's performance, helping developers identify areas for enhancement or refine the bot's responses to handle a wider range of user inputs.

If you have specific details or logs related to these failure triggers, It will allow us to see what happened in that case.

Kindly,

Pam

Re: Failure triggered under bot flow reporting

JWaldner — Mon, 05 Feb 2024 17:19:00 GMT

This is very helpful, thank you!