topic Re: Chat not displaying correctly on mobile devices in Tips, Tricks & Best Practices

Chat not displaying correctly on mobile devices

ffabricstore — Wed, 02 Aug 2023 11:59:40 GMT

Hello everyone, help me figure out why my chat on the site on mobile devices(android) opens in this form?

Re: Chat not displaying correctly on mobile devices

kvlschaefer — Thu, 03 Aug 2023 07:43:22 GMT

Thanks for reaching out to the Community!

I wanted to refer you to @cdewey22's reply in this thread regarding display options: Thread here. There are some helpful pointers on modifying the chat tools' appearance on a mobile device. 🙂

Could you also provide us with a page (or preview) link to the page with the live chat? This would be helpful for the community to better assist with advice.

Thank you!

Best,

Kristen

Re: Chat not displaying correctly on mobile devices

ffabricstore — Thu, 03 Aug 2023 10:04:42 GMT

I didn’t find a solution (on our mobile devices, an open chat is displayed like this on a video, what can we do? And there is no button to close the chat

Re: Chat not displaying correctly on mobile devices

kvlschaefer — Thu, 03 Aug 2023 11:19:27 GMT

Hi @ffabricstore,

Thanks for the additional information. It sounds like this may be an issue with mobile queries (CSS).

Can you please share a link to your website with this live chat?

It would be helpful to have a link in order for the Community to be better assist with providing advice.

Thank you,

Kristen

Re: Chat not displaying correctly on mobile devices

ffabricstore — Fri, 04 Aug 2023 10:46:55 GMT

our site https://cottonnoveltyfabrics.com/ is still closed from live, while development is in progress (you can see the chat if you log in, I can send you authorization data in private)

Re: Chat not displaying correctly on mobile devices

wdskdl — Fri, 30 Aug 2024 09:54:59 GMT

May I ask if you have solved this problem? My website also has this problem, I am very distressed