topic Re: NPS score as a tile in DB in Tips, Tricks & Best Practices

NPS score as a tile in DB

VLibersat — Thu, 08 Feb 2024 20:22:16 GMT

Hi,

I am building our CSS dashboard and want to display our NPS scoe as a tile, not show the # or percentage of detractors, neutral and promoters. How do I achieve this? I can't find any way to display just the result of the score calculation.

Thanks!

Re: NPS score as a tile in DB

BérangèreL — Fri, 09 Feb 2024 09:52:39 GMT

Hi @VLibersat,

Great question, thank you for asking the Community!

I found the solution from @karstenkoehler on this similar post that might help you "Share NPS data".

I hope that it helps! Please let me know if that's not exactly what you were looking for.

Thanks and have a great day!

Best,
Bérangère

Re: NPS score as a tile in DB

VLibersat — Fri, 09 Feb 2024 15:07:11 GMT

Thank you, Berangere!

This is great however the result doesn't give the actual NPS score but simply the responses overall average. NPS should ignore neutral responses and calculate (% of promoters - % of detractors)

Any further help would be greatly appreciated!

Thank you!!!

Re: NPS score as a tile in DB

BérangèreL — Mon, 25 Mar 2024 12:34:02 GMT

Hi @VLibersat, I hope that you are well!

Sorry for the late reply!

I'd like to invite a couple of subject matter experts to this conversation: Hi @danmoyle, @Bryantworks and @Shadab_Khan do you have suggestions to help @VLibersat, please?

Also, if anybody else has anything to add and/or share, please feel free to join in the conversation 🙂

Thanks a lot and have a nice day!

Best,
Bérangère

Re: NPS score as a tile in DB

danmoyle — Tue, 26 Mar 2024 12:34:34 GMT

Hey there @VLibersat - and thanks for the tag @BérangèreL. I'll be honest, I thought NSP was something we could simply "see" in HubSpot. I looked in Service Hub under surveys, I looked in reporting, and I even looked in properties for surveys/feedback. I don't see it.

While I don't use Service Hub a ton, I was thinking it should be something intuitive, but I'm with you @VLibersat - I'm running into a roadblock.

I was thinking maybe I could build a calculated property, but I don't seem to be able to find a way to separate the responses into promoters and detractors so I could subtract and output a number. Same in custom reporting.

So unfortunately, I don't have an answer here, I'm sorry. Hopefully someone else does.

Re: NPS score as a tile in DB

VLibersat — Tue, 26 Mar 2024 14:25:18 GMT

Hey there,

Well, thank you for looking into it and trying! It's too bad as NPS is a universal survey and an important indicator of customers' experience with a company.

Best,
Valerie

Re: NPS score as a tile in DB

Shadab_Khan — Wed, 27 Mar 2024 09:46:51 GMT

@VLibersat we honestly have a custom Object with "NPS Pipeline" gives us lots of control (we are B2B so lower volume), i can see a good use-case with high volumes via native tools

For The time being: You could try using a Custom property "NPS Score" and use that in forms.

@BérangèreL Thanks for the tag

Re: NPS score as a tile in DB

VLibersat — Wed, 27 Mar 2024 14:53:56 GMT

@Shadab_Khan thanks for sharing how you're handling! I might copy your initiative one day, if we get to that point.

For now, I'll do without a tile 🙂